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Southend University Hospital
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Complaints Procedure

If you are dissatisfied with any aspect of the service we provide, please consult our practice manager who will discuss our complaints procedure with you. This meets national criteria and accords with NHS guidelines. Details of the procedure are given in our practice complaints leaflet, available from reception. Our aim is to give you a good/high standard of service and we try to deal swiftly with any problems that occur.

You have the right to leave our list and register with another practice.

We also have the right to have patients removed from our list. In general we will only exercise this right in the case of patients who repeatedly and persistently ignore their own responsibilities to us and other patients. Patients who are violent or seriously abusive towards any of the practice staff will be removed from our list immediately.

Click here to download our complaints procedure

For more information please visit

You can also contact the Patient Advice and Liaison service (PALS) that provides independent advice and support to patients, their families and carers.

Leaflets are available from reception.

NHS Patient Liaison: 0300 3 11 22 33 or visit

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