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Call 111 - When it is less urgent than 999

Coronavirus & the Surgery


The NHS remains available for people who need it urgently. The coronavirus pandemic has resulted in a decrease in people accessing NHS services for a range of conditions that are not related to coronavirus.

Public Health England has recently launched the “Help us help you get the treatment you need” campaign. If you need medical help you should still contact your GP practice, use NHS 111 online, or call 111. If you are told to go to hospital it is important that you go to hospital. We would be grateful if you could help us promote this message by sharing your local CCGs social media messages with your networks, friends and families. Click here to hear from a local GP

You can access an easy read version 'The NHS is still here for you' via the this link.

  • The Royal Association for Deaf People can support people with hearing loss to access appointments at their GP surgeries via video call. The patient with hearing loss needs the facility to accept video calls (such as Skype, Zoom and Facetime). More information is available by emailing or calling 0300 688 2626.

Wearing a face mask

From Monday 15 June 2020, patients and staff will have to wear a face covering (a mask or scarf or any form of face covering over mouth and nose) whilst working or visiting NHS hospitals.

We are extending this requirement to our surgery.

Please ensure that you wear a face covering when you next visit our surgery.

Masks are readily available at pharmacies or follow the government instructions below to make your own mask:

Or visit:

The NHS Is Still Open

You can still contact your GP, 111 online or call 111 for help. If you are told to go to hospital, you must go. We’ll give you the care you need.

HM Government Logo NHS Logo


Need a general practice appointment about something other than coronavirus?

Here’s what to do:

  • Contact the practice, either online, by an app or by phone.
  • You will be assessed and as far as possible you will receive advice or care online or over the phone.
  • If a face-to-face appointment is necessary, you will be advised on what to do.Saty Home Stay Safe Save Lives

Please DO NOT enter the practice unless you’ve been advised to. This will ensure we can continue to provide essential care safely.

Due to the Coronavirus (COVID-19) outbreak we are taking different steps in the way we work

First if you have symptoms of the virus, please self-isolate for 7 days if you live alone, anyone living with someone with symptoms of the virus need to self-isolate for 14 days.


Appointments with the doctor:

Until further notice we are replacing face to face doctors’ appointments with telephone consultations. The doctor will call you in response to your appointment request.

You can book your telephone consultation with a doctor via the online service, please download the new NHS App or book via your existing online service.

Please do not attend the surgery unless a doctor or a nurse has advised that you need to be seen.

Appointment with the nurse:

You may need to come in for various reason: The nurse will call you to discuss if you need to come in. Wait for her call please.

When you need to collect your prescription:

If you are waiting for a prescription and you have not nominated a pharmacy yet, it is time that you do so you don't need to collect your prescription token form us. Go straight to the pharmacy. Until you have nominated the pharmacy, you can give them your NHS number which is on your repeat slip or on your home screen of your online service. The pharmacy will be able to download your prescription and dispense it.

When you need to request your prescription:

Please try to request your prescription online preferably or by email, do not attend the surgery. Phone us if you are experiencing problems requesting online.


Visit NHS 111 online

If you need to speak to a doctor with regards to other symptoms, please book a telephone consultation.

Please visit website below for more information how to keep safe.

Thank you for your co-operation.

From The doctors, Nurses and Admin Team at Central Surgery Southchurch.

Self Isolation Notes

If you are needing a self isolation note for your employer please click here to download a letter you can complete.

Coronavirus Pharmacy Advice

Do not over order repeat prescriptions

  • Only order what you need when you need it.
  • You can order repeat prescriptions through the NHS app.
    Visit to find out how
  • Your prescriptions will be sent electronically to your chosen pharmacy - you do not need to go to your gp practice to collect the script

Pharmacy opening times may change to help deal with demand

  • Please be patient and observe social distancing stand 2m apart
  • Please be kind to staff
  • Please help us so that everyone gets the medicines they need and we can help keep our staff and local community safe
Local Services, Let