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Appointments & Telephone Advice

Don't waste your appointment! If you do not need your appointment please cancel it.

Click here to download the posters for the appointments waste campaign (PDF, 1.60MB)

The Appointment System

The appointment system operates both for your convenience and to aid the doctor, and should be one patient to one appointment. If you wish to discuss two problems with the doctor please book a double appointment.

Urgent Appointments

If you feel your problem is urgent and cannot wait for a routine appointment you will be seen the same day. However, if the doctor considers the problem can wait they may ask you to make a routine appointment.

Appointments Online

This feature allows our patients to book their appointments online; please request in person a username and password from our receptionist team to enable you to access this link. Please keep your password secure as it is confidential. Please note nurse appointments are not bookable online.

If your appointment is related to an ongoing problem or test results, please book it with the doctor who dealt with it.

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All by appointment
Monday - Friday 8.30am - 11.30am
2.00pm - 4.00pm
4.15pm - 6.15pm

Routine Appointments

Remember phones are very busy in the morning so when you want to book a non-urgent appointment, please try to phone in the afternoon. Please try to give as much notice as possible.

Please DO NOT blame the receptionist if the doctor is running late for your appointment, or if they are unable to offer you just what you want. They are operating the system according to the doctors' instructions.

Remember they are trying to do a very difficult and demanding job and are often working under extreme pressure.

Cancelling Appointments

If you cannot attend for your appointment please let us know as soon as possible so that the cancellation may be offered to another patient whose need may be urgent. You can leave a message on the answer machine to cancel your appointment. Please call 01702 468443 and select option 1. You can also cancel your appointment through the online service SystmOnline.

Telephone Advice

There are often times when a little advice from a doctor or a nurse about a health problem or medication is all that is needed. Please telephone the reception team on 01702 468443 for more information.

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