Evening Clinic: We now run an evening doctor's clinic for our patients who find it difficult to attend the surgery during day time. The clinic runs twice a week from 6.30pm to 8.30pm by appointment only.
141 patients have not attended their doctors and nurses appointments in April 2010.
WE ARE EXPERIENCING A REAL PROBLEM AT THE PRACTICE WITH PATIENTS WHO DO NOT TURN UP FOR THEIR APPOINTMENTS. WE ARE FORCED TO TAKE ACTION AND WHEN A PATIENT DOES NOT TURN UP, HE/SHE WILL NOW RECEIVE A WARNING LETTER AND IF IT HAPPENS AGAIN, WE WILL HAVE NO OPTION BUT REMOVING THE PATIENT FROM OUR PRACTICE LIST.
In April 141patients did not turn up for their appointments which means nearly 24 hours of clinics have been wasted when they could have been offered to other patients. If you cannot make your appointment, please let us know as soon as possible. You can cancel your appointment online, you just have to ask our receptionist team to give you a personal username and password. You can also book your apointment this way as well as requesting your prescriptions.
Central-surgery Patient Participation Group. It is about our patients being involved in decision making. We set up the group in December 2008 ; we had initial meetings to discuss how we are going forward, about you telling us how you would like the practice to improve its services and the practice to promote a healthier lifestyle for its patients. We work in partnership, we have some ideas about what we can do together like organising walking groups or setting up public meeting inviting consultants or specialist nurses or writing up a questionnaire asking what patients want, but we need more members to materialise all these ideas, we don’t ask too much of your time, we have a group meeting every 3 months but we are in touch regularly, so if you have ideas and you want to be part of this forward thinking participation group, please contact Christine Lloyd on 01702 468443.
The Patient Participation Group Walking group: We are trying to organise a weekly walking group starting from the surgery as the meeting point, it would be aimed at patients who would like to join a gentle walk group , maybe if they have had an operation like a hip or knee replacement and need to gently exercise or just want to socialise. We need your opinion if any of you would like to join, please contact the practice manager Christine Lloyd 01702 468443. |
