How Do I...
Make An Appointment?

The Appointment System

The appointment system operates both for your convenience and to aid the doctor, and should be one patient to one appointment.

Surgery Appointments Monday - Friday 8.30am - 11.30am 2.00pm - 4.00pm 4.15pm - 6.15pm

Reception Hours Monday - Friday 8.00am - 6.30pm

Routine Appointments

Please try to give as much notice as possible. Please DO NOT blame the receptionist if the doctor is running late for your appointment, or if she is unable to offer you just what you want. She is operating the system according to the doctors’ instructions.

Remember she is trying to do a very difficult and demanding job and is often working under extreme pressure. If you cannot attend for your appointment please let us know as soon as possible so that the cancellation may be offered to another patient whose need may be urgent.

Urgent Appointments

If you feel your problem is urgent and cannot wait for a routine appointment you will be seen the same day. However, if the doctor considers the problem can wait he may ask you to make a routine appointment.

How Do I...
Obtain Telephone Advice?

There are often times when a little advice from a doctor or a nurse about a health problem or medication is all that is needed. Please telephone either before or at the end of surgery times for this information.

How Do I...
Obtain A Home Visit?

Please make every effort to attend the surgery if at all possible. If you cannot do this, please telephone between 8.00 and 10.30am to request the doctor to call. Calls after this time will be dealt with by the duty doctor on a priority basis.

Remember the doctor can see approximately five patients in the surgery during the time it takes to do one home visit, and it is at the doctor’s discretion as to whether a home visit is deemed necessary. Transport problems are not an acceptable reason for requesting a home visit.

How Do I...
Obtain Test Results?

All patients’ records on file or computer are confidential. In order to maintain confidentiality, laboratory and X-ray results will only be given to patients themselves or to parents of minors if appropriate. Please enquire for results between 11.00am and 4.30pm, and allow us time to receive the report from the hospital.

How Do I...
Obtain Certificates?

A self-certificate covers you for the first seven days of any illness. It is a statutory requirement for employers to accept this, so if a private certificate is requested to cover the same period a fee will be charged.