Practice Charter

Confidentiality

All patients’ records on file or computer are confidential. In order to maintain confidentiality, laboratory and X-ray results will only be given to patients themselves or to parents of minors if appropriate.

Complaints Procedure

If you are dissatisfied with any aspect of the service we provide, please consult our practice manager who will discuss our complaints procedure with you. This meets national criteria and accords with NHS guidelines. Details of the procedure are given in our practice complaints leaflet, available from reception. Our aim is to give you a good/high standard of service and we try to deal swiftly with any problems that occur.

You have the right to leave our list and register with another practice.

We also have the right to have patients removed from our list. In general we will only exercise this right in the case of patients who repeatedly and persistently ignore their own responsibilities to us and other patients. Patients who are violent or seriously abusive towards any of the practice staff will be removed from our list immediately.

Suggestions

We welcome any suggestions for improving our service. If you have any ideas, please feel free to talk or write to the practice manager.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.